cyberflexx
Well-known member
Last weekend, I went out of town for a 2 day bass tournament. When I get home, This thing was sitting in the driveway!.. 2010 Mercedes GL450 SUV. This thing is about the size of a Tahoe..
The rest of the story: My wife took her 2007 BMW X5 in for service a couple weeks ago, the service manager lady for BMW was a real B and snotty to my wife. They let her BMW sit there for 3 days before they even looked at it and had it there for over a week! BMW would not give a loaner car and luckily, one of my wife's employees let her drive one of his Mercedes until we would get the beamer back from the shop. Now, this is not the only BMW we have purchased from this dealership, and my mother in law and sister in law both drive them as well..My wife, being the business women that she is, went that weekend to the Mercedes dealership, test drove and picked out one she liked, took delivery on it and the following monday ( the day when her car would be ready ) she went in there, got out of her new Mercedes, parked it where the sales manager and service manager would see her get out. They knew she was waiting on a 2011 V8 Turbo X5 to come in and figured they already had the sale. She politely walked in, politically correct, gave them a polite peice of her mind about the service levels and the manager lady, and said Mercedes welcomed me with open arms and promised 1st class service with a loaner when needed. they will even come get it when needing oil change and drop me off a car!. She told them, my friend had let me drive his Mercedes all week since you wouldnt provide me with a loaner, and I fell in love with the styling and the way it handled..BMW, being a highclass car company used to give out loaners to good customers.. She told the sales manager if it wasnt for the service manager, he would have made another BMW roll off his lot. She paid a 300$ lease termination fee, ( it only had a month left on lease anyway) and walked away. He said well, if there is anything I can do in the future let me know.. She told him that the business already has a BMW ( her sisters, its really their company car - her and her sis are partners) and she will see how the service goes with it ( it was just in for service a month ago and got flak too ) but her sister was eye balling a hot little 2 door Volvo at the same dealership where she got her new SUV. She told them, in times of hard economy and people cutting back, you should do what you can to keep a customer because that customer will come back if treated well. It's hard to sell a high end vehicle in this economy. The sales manager agreed. Well my wife also went and wrote a formal complaint to BMW regional and to the dealership.
Oh.. on tuesday, the dealership sent a runner down to her office, said we forgot to detail your new mercedes. The left her a high end volvo to drive, took her merc. all the way to Charleston and gave it a NICE detail job, although it was clean anyway. Those tires were so SHINY! They brought her car back right at 5pm as they said they would. So if you ever need a new car and in WV check out Smith Motor Company, their service it top notch!
On to the pictures...
2010 Mercedes GL450 Loaded!
The rest of the story: My wife took her 2007 BMW X5 in for service a couple weeks ago, the service manager lady for BMW was a real B and snotty to my wife. They let her BMW sit there for 3 days before they even looked at it and had it there for over a week! BMW would not give a loaner car and luckily, one of my wife's employees let her drive one of his Mercedes until we would get the beamer back from the shop. Now, this is not the only BMW we have purchased from this dealership, and my mother in law and sister in law both drive them as well..My wife, being the business women that she is, went that weekend to the Mercedes dealership, test drove and picked out one she liked, took delivery on it and the following monday ( the day when her car would be ready ) she went in there, got out of her new Mercedes, parked it where the sales manager and service manager would see her get out. They knew she was waiting on a 2011 V8 Turbo X5 to come in and figured they already had the sale. She politely walked in, politically correct, gave them a polite peice of her mind about the service levels and the manager lady, and said Mercedes welcomed me with open arms and promised 1st class service with a loaner when needed. they will even come get it when needing oil change and drop me off a car!. She told them, my friend had let me drive his Mercedes all week since you wouldnt provide me with a loaner, and I fell in love with the styling and the way it handled..BMW, being a highclass car company used to give out loaners to good customers.. She told the sales manager if it wasnt for the service manager, he would have made another BMW roll off his lot. She paid a 300$ lease termination fee, ( it only had a month left on lease anyway) and walked away. He said well, if there is anything I can do in the future let me know.. She told him that the business already has a BMW ( her sisters, its really their company car - her and her sis are partners) and she will see how the service goes with it ( it was just in for service a month ago and got flak too ) but her sister was eye balling a hot little 2 door Volvo at the same dealership where she got her new SUV. She told them, in times of hard economy and people cutting back, you should do what you can to keep a customer because that customer will come back if treated well. It's hard to sell a high end vehicle in this economy. The sales manager agreed. Well my wife also went and wrote a formal complaint to BMW regional and to the dealership.
Oh.. on tuesday, the dealership sent a runner down to her office, said we forgot to detail your new mercedes. The left her a high end volvo to drive, took her merc. all the way to Charleston and gave it a NICE detail job, although it was clean anyway. Those tires were so SHINY! They brought her car back right at 5pm as they said they would. So if you ever need a new car and in WV check out Smith Motor Company, their service it top notch!
On to the pictures...
2010 Mercedes GL450 Loaded!
