I have a couple of manual Scotty down riggers. Bought them about 15 months ago. I called Scotty yesterday because the depth counter on one of the units was not working properly. I was hoping Scotty would be able to guide me on likely causes and what part needed to be replaced. I was hoping I would be able to even order the part through them. Instead, I was asked for my full name and address so they could ship a replacement part to me. The Scotty rep asked if I had two down riggers and then said he would include two replacement counters so I would have a spare part if ever needed in the future. No charge and I was probably on the phone less than 5 minutes.
This level of customer support is rare these days. I think Scotty is smart to recognize how these kinds of actions will promote customer loyalty. I wanted to share this with the TB community and of course praise Scotty for a job well done.
This level of customer support is rare these days. I think Scotty is smart to recognize how these kinds of actions will promote customer loyalty. I wanted to share this with the TB community and of course praise Scotty for a job well done.
