Im giving this one more shot, before when I plugged in my thing to down load pictures and plug in my card a blue screen with the program i was using popped up, I'd click next and it asked me if I wanted to down load to 3 or 4 different places, I'd click where i wanted it to go than clicked next and my pictures my would come up, than i selected the ones i wanted to down load, any idea of what program i was using?