Popeye
Well-known member
I was looking for a relatively inexpensive, yet decent knife sharpener. I read many recommendations for the 4 step Super Pro from Edgemakerpro.com, so on March 21, 2011, I ordered one through one of their authorized online retailers and paid with PayPal. A week later and no status email of the item being shipped but the payment had been made. I emailed the company on March 28, 2011 and received a reply that they were out of stock and would send me an original which is 4 separate pieces instead of two doubled ones. I replied that I didn't want that and would like the one I ordered. Then I got a status of "The U.S. Postal Service was electronically notified by the shipper on March 29, 2011 to expect your package for mailing". This is still the current USPS status. So far no further responses to my inquiry about when they will be in stock.
On April 23 I emailed retailer asking about a status and received no reply. On May 5 I asked for a refund and got no response. On May 10 I emailed the Company using their “Contact Us” button on the main website and on May 16 received a CC of an email to the retailer, telling him to take care of me. To date I have received no product and no refund.
So, if anyone is looking for a knife sharpening system, I would personally avoid ordering the 4 step Super Pro from Edgemakerpro.com.
I filed a dispute with PayPal, but as it has been over 45 days, they won’t do anything.
Not looking for any recommendations for a sharpening system as I know what I am going to buy. Just want you to be forewarned about this one.
On April 23 I emailed retailer asking about a status and received no reply. On May 5 I asked for a refund and got no response. On May 10 I emailed the Company using their “Contact Us” button on the main website and on May 16 received a CC of an email to the retailer, telling him to take care of me. To date I have received no product and no refund.
So, if anyone is looking for a knife sharpening system, I would personally avoid ordering the 4 step Super Pro from Edgemakerpro.com.
I filed a dispute with PayPal, but as it has been over 45 days, they won’t do anything.
Not looking for any recommendations for a sharpening system as I know what I am going to buy. Just want you to be forewarned about this one.